Dear Mr. Pettigrew
Account No. 7654
On 17 February, we purchased a Bryant 754 washing-machine from your store. Since that date it has flooded once and broken down with clothes inside it twice. We have been forced to call out your service engineer on four separate occasions, namely 20, 23, 24 and 28 February. There appeared to be a variety of different problems to resolve – all of which you will see from the enclosed copies of the service engineer's reports.
As a consequence of the above problems, we now have water marks all over our bathroom floor as well as number of ruined items of clothing. We enclose photographs and a dry cleaner's report.
We have suffered considerable inconvenience and some financial loss since the purchase of this faulty product from you. In the circumstances we must ask you to replace this item within the next seven days and to recompense us for the additional losses we have suffered.
We await your prompt response.

Yours Sincerely,